A B C D E F G H I J K L M N O P Q R S T U-V W Y

QCD (Quality, Cost and Delivery)Key customer satisfaction metrics that determine if a company is competitive.
QCDSM (Quality, Cost, Delivery, Safety and Morale)A simple but effective method of analysing and solving problems by asking ‘why?’ five times (or as many times as needed to find the root cause).
QualityMeeting expectation and requirements, stated and unstated, of the customer.
Quality Function Deployment (QFD)Using a cross-functional team to reach consensus that the final engineering specification of a product is in accord with the voice of the customer.
Queue TimeThe time a product spends in a line awaiting the next design, order processing, or fabrication step.
Quick ChangeoverThe ability to change tooling and fixtures rapidly (usually in minutes), so multiple products can be run on the same machine.
Quick Response Manufacturing (QRM)A methodology and system allowing rapid response to changing customer requirements.

 

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