Lean Delivers Efficiency at CHEP

The Customer

CHEP was founded in 1946 and today they have become a global leader in pallet and container pooling services. CHEP is part of the Brambles group and has around 12,500 employees across 60 global locations. In Australia, they employ over 1,000 people. The Erskine Park plant in New South Wales has around 70 people.

The Challenge

CHEP Australia was facing increasing cost pressures to optimise processes and eliminate waste, especially within the pallet repair area at Erskine Park. The site had been applying the principals of Lean Manufacturing at a manager level, but Lean principles hadn’t filtered down to the operator level and no training had been conducted.

Excellent Outcomes at a Glance

  • Delivery: The pallet repair process is more streamlined and efficient
  • Delivery: Improved Productivity
  • People: Staff now have a voice and help to identify and resolve problems
  • Safety: Employees now have a deeper understanding of WHS policies and know why they are required and are less frustrated by them
A verification in pallet repair was causing line stoppages, which resulted in time wasted and double handling. Keeping employees safe is a priority at CHEP. For management, it’s vital that everyone understand workplace safety and company WHS policies.


CHEP engaged Corporate Partners to deliver Visual performance Management training from the Competitive Systems & Practices Training Package. This meant that trainees achieved a part qualification in Competitive Systems and Practices, which expanded their skill set and provided CHEP with the assistance they needed to fully embrace Lean Manufacturing.

“We decided to go with Corporate Partners due to their impressive track record. We realised their expertise and unique approach would be a huge benefit to our team” said Mat Karbowiak.

The Corporate Partners approach to Lean manufacturing is to work in the business and gain a firm understanding of the issues, then arm trainees with the tools and knowledge they need to drive continuous improvement and efficiency.

Establishing Standard Work Practices