Team leaders were involved in designing shadow boards.
As hands-on instructors Corporate Partners chose to minimise the ‘classroom’ sessions and conducted training in the relevant space of the workplace. Rather than training instead of working, teams were training while they were working.
The Corporate Partners’ approach sees workplace teams becoming fully involved in the process and helping set KPIs, production standards and safety guides. The plan is to guide understanding and inspire thinking. Teams grow to understand not just what they are doing but why they are doing it. Everything is measured and recorded, and can be scrutinised and discussed.
Team leaders are actually leading changes rather than relying on management to “hold their hands” and set protocols and initiatives. They are taking charge of identifying issues and goals. They are making sure things happen and delivering their projects.
Teams have been taught how to learn and teach each other, so the improvement programs are sustainable evolving with the needs of the organisation.
Specifically, the shop floor team were given training on quality standards with clear criteria and then empowered to make on-the-spot calls on whether products should be available for sale or taken off the line. The on time and in full KPIs improved instantly.