Mistakes are inevitable in any manufacturing process, but if they are allowed to be repeated, it means that the business doesn’t have a sustainable Problem Solving escalation process in place. Mistakes are not only financially costly but they can also take valuable time from the manufacturing process. If mistakes are not addressed, then we are asking our employees to put up with ineffective processes that will cause frustration and reduce morale.
Most importantly, if mistakes affect the quality of our product and services to our customers then we risk letting our customers down and losing their business.
How do we minimise mistakes?
We need to have a process in place to record and visually display performance and any variation from targeted outcomes. Then there needs to be an escalation process in place to manage the reasons why targeted results were not achieved.
Errors can be prevented if we look for the source of a defect and determine if it can be removed. If you can identify the root cause of the error, it can be rectified. It’s important to resolve problems for the long term, not just with a temporary solution.
We see many companies miss the opportunity to learn from mistakes and don’t use the opportunity to empower their employees to suggest solutions to stop the mistakes from recurring. Problem-solving is a key platform for a culture of continuous improvement to be sustained in a business. One of the main challenges for developing a culture of continuous improvement is managers who think that it’s their role to solve problems and others just do the work. Unfortunately, there are still plenty of these managers in business today and it’s essential that they be mentored to develop a more inclusive style of management.
If you need help with your problem-solving processes, we would like the opportunity to meet with you and share our experiences. Call us on 1800 104 899 or click here to contact us.